9 bdt Privacy Policy

This Privacy Policy ("Policy") describes how 9bdt ("9bdt", "We", "Us", "Our") collects, uses, stores, and discloses personal information obtained from users ("Player", "You", "Your") of the 9bdt online gambling platform, accessible at 9bdt.io. This Policy forms part of the overall agreement between you and 9bdt, alongside the Terms and Conditions and the Responsible Gaming Policy.

9bdt operates exclusively for the Bangladesh market and processes the personal data of players located in Bangladesh. All personal data is handled with respect, discretion, and in accordance with our commitment to fair and transparent data practices. This Policy is written in English and the English version governs in all circumstances.

By accessing 9bdt.io, creating an account, making a deposit, or placing a bet, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must not use the 9bdt platform.

9bdt collects personal data through several channels: directly from you when you register an account or contact support, automatically when you interact with the platform, and from third-party identity verification and payment processing partners. The categories of personal data we collect are described below.

9bdt does not collect or store sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, genetic data, or biometric data. We do not collect data about players from social media platforms unless you explicitly provide such information to our support team.

9bdt uses the personal data we collect for the following specific, legitimate purposes. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your 9bdt account, including identity verification, password resets, and account settings management.
• Service Delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit your account; and to settle your bets and casino game winnings in BDT.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with our Know Your Customer (KYC) obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email at [email protected].
• Responsible Gaming: To monitor your gambling patterns and, where our tools detect signs of potentially harmful behaviour, to proactively reach out with responsible gaming resources or apply account protections.
• Platform Improvement: To analyse usage data in aggregate to improve the 9bdt platform, fix bugs, optimise performance, and develop new features that better serve Bangladeshi players.
• Marketing Communications: To send you information about promotions, bonuses, and seasonal offers (such as Eid, Pohela Boishakh, or BPL season offers) where you have given your consent to receive such communications. You may opt out at any time.
• Legal Compliance: To fulfil our obligations under applicable laws, including anti-money-laundering requirements, and to respond to lawful requests from competent authorities.

We apply the principle of data minimisation: we process only the data that is necessary for each stated purpose. Where data is no longer required for the purpose for which it was collected, it is either deleted or anonymised in accordance with our retention schedule (see Section 6).

9bdt does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only with parties who are contractually bound to protect your data to a standard at least equivalent to this Policy.

• Payment Processors: We share the minimum data necessary with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Identity Verification Partners: Where enhanced KYC is required, we may share your identity documents with specialist identity verification service providers for authentication purposes. These providers are bound by strict confidentiality agreements.
• Game Providers: Technical session data (not identity data) may be shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate game delivery, resolve game disputes, and ensure RNG integrity audits.
• Fraud Prevention Services: We may share limited transactional and technical data with third-party fraud detection services to identify and prevent fraudulent activity on the platform.
• Legal and Regulatory Authorities: We will disclose your personal data if required to do so by law, court order, or lawful request from a competent regulatory or law enforcement authority. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 9bdt's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account before it takes effect.

9bdt uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse platform usage. A cookie is a small text file stored on your device by your browser when you visit the 9bdt platform. The following categories of cookies are used:

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging into your 9bdt account and using core platform features. Disabling analytics or functional cookies will not prevent you from using the platform but may affect your experience. For full instructions on managing cookies in your browser, refer to your browser's official help documentation.

9bdt does not use third-party advertising cookies or cross-site tracking cookies. We do not participate in retargeting advertising networks. The analytics tools we use operate in anonymised or pseudonymised modes and do not identify you personally to any analytics provider.

9bdt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your account relationship with 9bdt plus a minimum post-closure period required for legal and audit purposes.
• Transaction Records: Financial records including deposit and withdrawal histories are retained for a minimum of 5 years following the transaction date to satisfy anti-money-laundering record-keeping obligations.
• Identity Verification Documents: KYC documents are retained for a minimum of 5 years following account closure, in line with standard financial services compliance requirements.
• Support Communications: Live chat transcripts and email correspondence are retained for up to 3 years for quality assurance and dispute resolution purposes.
• Technical / Log Data: Server logs and IP address records are retained for up to 12 months and then permanently deleted or anonymised.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained until you withdraw consent, plus a reasonable period thereafter for compliance evidence.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymous or aggregated data — data that cannot be traced back to any individual player — may be retained indefinitely for statistical and platform improvement purposes.

9bdt implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security controls include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the 9bdt platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when visiting 9bdt.io.
• Encrypted Data Storage: Sensitive data stored on our servers — including identity verification records — is encrypted at rest using AES-256 encryption or equivalent standards.
• Access Controls: Access to personal data within 9bdt's internal systems is strictly limited on a need-to-know basis. Staff who do not require access to personal data to perform their job functions do not have it.
• Two-Factor Authentication: Players are encouraged to enable SMS-based two-factor authentication on their accounts. 9bdt staff accounts that have access to player data require mandatory two-factor authentication.
• Regular Security Audits: The 9bdt platform underg oes regular internal security reviews and periodic third-party penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: 9bdt maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to your rights, we will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

While 9bdt takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your account: use a strong, unique password, do not share your login credentials with anyone, and log out of your account when using shared devices. If you suspect unauthorised access to your 9bdt account, contact [email protected] immediately.

As a player on the 9bdt platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will respond within 5 business days.

• Right of Access: You have the right to request a copy of the personal data 9bdt holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update basic account information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that transaction records and KYC documents may be required to be retained for a minimum statutory period even after account closure.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data or object to our processing activities.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider where technically feasible.
• Right to Object to Marketing: You may opt out of receiving promotional emails, SMS messages, and bonus notifications from 9bdt at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing communication.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will not charge a fee for handling rights requests made in good faith. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written explanation. Identity verification may be required before we action any data rights request to ensure we are responding to the correct account holder.

The 9bdt platform integrates with a number of third-party service providers to deliver its full range of features. Each of these providers is contractually required to handle your data securely and in accordance with their own published privacy policies. 9bdt is not responsible for the privacy practices of third-party providers beyond the contractual obligations we impose on them.

• Mobile Money Providers: bKash, Nagad, Rocket, and Upay process payment transactions on our platform. Their handling of your financial credentials and transaction data is governed by their own privacy policies and regulatory frameworks.
• Banking Partners: Where bank transfer options are available via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, the relevant bank's own data handling policies apply to those transactions.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver game content through our platform. These providers may receive pseudonymised session tokens to manage game state, RNG certification, and jackpot processing. They do not receive your name, contact details, or payment information.
• Analytics Providers: We use anonymised analytics tools to measure platform performance. These tools operate in a privacy-preserving mode and do not link analytical data to identifiable individuals.
• Security and Fraud Detection: Third-party fraud detection tools may process IP addresses and behavioural signals to protect the platform. This data is used solely for security purposes and is not used for advertising or profiling.

9bdt does not embed social media tracking pixels, third-party advertising scripts, or affiliate tracking cookies that would allow third parties to build profiles of your browsing behaviour across other websites. Our integration with third parties is limited to operational necessity.

The 9bdt platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. All players are required to confirm their age during the registration process, and accounts that cannot be verified as belonging to an adult aged 21 or over will be suspended pending further verification or permanently closed.

If we become aware that personal data has been collected from a player who is under 21 years of age, we will take immediate steps to delete that data and permanently close the account. Any deposits made by a minor will be returned to the original payment method after deducting any bonuses received, and any winnings will be forfeited.

9bdt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The updated Policy will be published on this page with a revised "Last Updated" date. We will endeavour to notify registered players of material changes via email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the 9bdt platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. We recommend bookmarking this page and reviewing it periodically. If you disagree with any changes to this Policy, you must stop using the platform and contact us to request account closure before the revised Policy's effective date.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bdt handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to acknowledge all privacy-related enquiries within 24 hours.