Responsible Gaming
at 9bdt

9bdt's Responsible Gaming Commitment

At 9bdt, responsible gaming is not a checkbox — it is a core part of how we operate. We recognise that for a small number of players, gambling can shift from entertainment to a problem that affects their finances, relationships, and mental health. That is why 9bdt has built a comprehensive responsible gaming framework that gives every player in Bangladesh the tools, information, and support they need to stay in control.

Our responsible gaming programme covers five key areas: player education, practical account controls, age verification, self-exclusion options, and direct support pathways. Every single tool and resource described on this page is available to all registered 9bdt players free of charge, at any time, without restriction. You do not need to wait until gambling becomes a serious problem to use these tools — we encourage all players to set personal limits from day one.

9bdt's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Our team is trained to handle sensitive responsible gaming conversations with empathy, discretion, and urgency. Any player who reaches out about a gambling concern will receive a compassionate response and immediate access to protective account measures.

Six Principles of Responsible Play

Before exploring the specific tools available on 9bdt, every player should internalise these six foundational principles. They form the foundation of a healthy, sustainable relationship with online gambling.

Responsible Gaming Tools Available on 9bdt

9bdt provides a suite of practical, easy-to-use account controls that you can activate at any time through your account dashboard or by contacting our support team at [email protected]. All of the following tools are completely free and take effect immediately upon request.

Is Gambling Becoming a Problem?

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following checklist is provided to help you honestly evaluate your relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to contact 9bdt support immediately and consider activating a cooling-off period or self-exclusion.

• Do you spend more money on gambling than you originally planned, even when you try to stick to a budget?
• Do you find yourself thinking about gambling constantly — planning your next session or replaying past bets in your mind?
• Have you ever borrowed money, sold personal possessions, or neglected bills in Dhaka, Chittagong, Sylhet, or elsewhere to fund gambling?
• Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
• Have you ever hidden your gambling activity from family members, friends, or your spouse?
• Do you gamble to escape stress, depression, loneliness, or other difficult emotions?
• After losing, do you feel a strong urge to return immediately to win back what you lost?
• Has gambling caused conflict in your personal relationships, your work, or your studies?
• Have you ever tried to stop gambling and failed despite genuine efforts to do so?
• Do you feel guilt, shame, or regret after a gambling session, yet continue gambling anyway?

Setting Your Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. 9bdt allows you to set hard caps on how much you can deposit into your account — daily, weekly, or monthly — denominated in Bangladeshi Taka (৳). Once a limit is reached, the system will automatically block any further top-ups until the next period begins.

You can set or update your deposit limits at any time through your 9bdt account settings panel. There is a deliberate asymmetry built into how limits work: reducing a limit takes effect immediately, while increasing a limit requires a mandatory 7-day waiting period before the higher cap activates. This cooling-off window prevents in-the-moment impulsive decisions from undermining your responsible gaming intentions.

Self-Exclusion: Taking a Longer Break

Self-exclusion is a formal, binding account suspension designed for players who recognise that they need a meaningful break from gambling. When you request self-exclusion on 9bdt, the following happens immediately: your account is locked, all access to the platform is blocked, all pending promotions and bonuses are cancelled, and all marketing communications to your email and phone number are permanently stopped for the duration of the exclusion.

Self-exclusion periods available on 9bdt are: 1 month, 3 months, 6 months, 1 year, and Permanent (indefinite). A permanent self-exclusion can only be lifted after a minimum of 5 years and requires a formal written request, an in-person identity verification step, and a 30-day additional cooling-off period before access is restored.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account username and your preferred exclusion period. Our team will confirm activation within 30 minutes during business hours, and within 2 hours outside of business hours. You will receive a written confirmation to your registered email address once the exclusion is live.

Time-Out: Short Cooling-Off Periods

Not every player who needs a break requires a full self-exclusion. The 9bdt time-out feature is designed for players who want a shorter, structured pause from gambling — long enough to reconsider their habits, but without the long-term commitment of formal self-exclusion. Time-out periods available are 24 hours, 48 hours, 72 hours, 7 days, 14 days, and 30 days.

During a time-out, your account is placed in a read-only state: you can log in to view your transaction history and account balance, but you cannot place bets, deposit funds, or claim bonuses. This allows you to review your activity and make a considered decision about how you want to proceed once the time-out expires.

Protecting Minors — 21+ Only

9bdt operates an absolute minimum age policy: no person under the age of 21 years is permitted to register an account, make a deposit, place a bet, or access any gambling content on this platform. This policy applies across all devices including mobile browsers, desktop browsers, and any future app releases.

All new registrations on 9bdt are subject to age verification. We cross-reference the personal details provided during registration against identity records, and we reserve the right to request supporting documents — such as a National ID card, passport, or driving licence — at any stage. Accounts where age cannot be verified to our satisfaction will be suspended until verification is complete.

If 9bdt discovers that a registered account belongs to a person under 21 years of age, the account will be permanently closed, all deposits will be refunded to the original payment method, and all winnings will be voided in accordance with our Terms & Conditions. Any bonuses claimed will also be forfeited.

Getting Help — You Are Not Alone

If you believe gambling is negatively affecting your life — your finances, your relationships, your mental health, or your daily functioning — please reach out for help today. Problem gambling is a recognised condition that responds well to early intervention. The sooner you seek support, the easier the path to recovery.

9bdt's own support team is your first point of contact for any gambling-related concern on our platform. We can activate protective measures on your account within minutes and connect you with appropriate resources. Beyond 9bdt itself, we encourage players across Bangladesh to seek independent professional support when needed.

How to Activate Responsible Gaming Tools

Every responsible gaming tool on 9bdt can be activated in two ways: directly through your account settings, or by contacting our support team. Both methods are equally valid and equally fast. Here is a summary of the activation process for each tool: